WHO ARE THESE COURSES FOR?
You! We think we have something for every need, with offerings for individuals and groups, private and public, and live and self-paced. Whether you’re an instructor, course developer, course manager or system administrator we offer learning that will engage and inspire.
DO I NEED TO BE A D2L CLIENT TO TAKE THE CERTIFICATION PROGRAM?
Not at all! If you are a partner, someone with general interest in educational software, or someone who is preparing to use D2L in your job, these courses will give you deep product knowledge so you can be successful in those endeavors.
DO I NEED ACCESS TO THE BRIGHTSPACE PRODUCTS TO TAKE THESE COURSES?
Access to a test course or “sandbox” is strongly recommended to get the most out of your training. How you get access is based on on the type of training you are participating in: Private training generally takes place in the customer's environment, generally a sandbox course will be created for you there. Certificate training includes access to a sandbox course. Guided Training does not require a sandbox course. All of your practice can be done without leaving the program!
WHAT EQUIPMENT / HARDWARE IS REQUIRED TO TAKE THESE WORKSHOPS?
For all courses, to participate in the Brightspace Learning Environment, you will need a desktop or laptop computer with a modern browser (such as Chrome or Firefox) and a reliable high-speed internet connection. To see if your browser meets the minimum requirements, you can run a system check by visiting the Learning Center System Check tool with the computer and browser you intend to use. Virtual Training will also need audio equipment so that you can communicate with the Trainer. Either a phone (preferably a headset or hands-free phone so you don’t have to hold it to your ear for hours), or speakers and a microphone are all you need. Onsite Private Training requires facilities suitable for learning a web platform: a room or computer lab with computers for participants, a projector and screen, and a reliable high-speed internet connection for everyone.
WHAT LANGUAGES ARE THE TRAINING WORKSHOPS OFFERED IN?
Certificate Training is offered currently in English only. Private Training is offered in English, French, Spanish, and Portuguese. Guided training is offered in English and Dutch, with plans to include other languages in the future.
WHO DO I CONTACT IF I HAVE QUESTIONS?
Contact us through firstname.lastname@example.org. We’d love to hear from you!
HOW DO I PURCHASE AND REGISTER FOR A SEAT FOR MYSELF?
Visit learnstore.brightspace.com to browse and select the right course for you. After you add it to your Shopping Cart, click Checkout to initiate the checkout process. Payment can currently be made by credit card or PayPal.
HOW DO I PURCHASE SEATS FOR MY TEAM?
Please reach out to your Client Sales Representative or Customer Success Representative to help coordinate this for you.
CAN I ARRANGE PRIVATE TRAINING FOR MY COMPANY?
Of course. Our private training offerings are listed in our Training Catalog and can be purchased alongside our Certificate Training offerings. Head on over to learnstore.brightspace.com to take a look. If you prefer, you can also arrange private training through your D2L Client Sales Representative, or by visiting d2l.com/contact, to book any of our standard Private offerings or a customized solution.
WHAT ARE MY PAYMENT OPTIONS?
Credit card, PayPal, or a sales order or purchase order arranged through your Client Sales Representative.
HOW DO I CANCEL MY PURCHASE? CAN I GET A REFUND?
Purchases can be canceled by an email request that provides us with your name, the name of the course, and the start date for the course you’ve registered for, up to five business days before the course begins. Please visit learn.brightspace.com/contact-us to get in touch with us and learn.brightspace.com/tandcs for more specifics on our terms and conditions.
I LOST OR NEVER RECEIVED MY REGISTRATION EMAIL. WHAT SHOULD I DO?
Check your junk mail folder. Sometimes the emails are removed by personal or organizational spam filters. If you still can’t find it, please email us at email@example.com and we’ll be happy help.
WHAT TECHNOLOGY IS USED FOR THESE PROGRAMS?
The certificate courses are offered through the Brighstpace Community’s instance of the Learning Environment, referred to as the Learning Center. You will receive as part of your registration a membership account in the Brightspace Community, if it doesn’t already exist. When logging out of your course, you will be directed to the Brightspace Community.
I'VE REGISTERED FOR A CERTIFICATE COURSE. WHERE DO I GO ONLINE TO TAKE PART?
A link was also provided in the registration email you received, or login to community.brightspace.com and click on Learning Center in the navbar.
I CAN NO LONGER TAKE PART IN THE ORIGINALLY SCHEDULED SESSION. CAN I POSTPONE TO ANOTHER SESSION?
You can by emailing us with your name, the name of the course, and start date for your registered course up to five business days before the course begins. Please refer to our terms and conditions for more detail at learn.brightspace.com/tandcs.
I REGISTERED FOR A COURSE, BUT CAN NO LONGER ATTEND. CAN SOMEONE ELSE PARTICIPATE INSTEAD?
That’s fine. Please email us with your name, the name and start date of the course, and the name of your replacement up to two business days before the course begins. You can contact us at firstname.lastname@example.org and read more about our terms and conditions at learn.brightspace.com/tandcs.
WHERE CAN I FIND A COPY OF MY CERTIFICATE?
Certificate Training provides certificates within the courses themselves, once you’ve successfully completed them, of course. Make sure to download your certificate before the course closes! If you missed that close date, however, please contact us at email@example.com for assistance.
HOW LONG IS THE CERTIFICATE VALID FOR?
Certificates in the Certificate Training courses show that you have participated in a course for a specific version of Brightspace Learning Environment. As such, there’s no re-certification nor renewal.
HOW LONG DO I HAVE ACCESS TO MY COURSE AND SANDBOX AFTER THE TRAINING COURSE ENDS?
Certificate Training courses give you six months access to the course content (with the first three weeks supported by a D2L Facilitator) and six months access to a personal sandbox course.